Operating in the Dark Costs More Than You Think

By the time operational issues appear in your reports, residents have already left and your NOI has taken a hit. Independent verification isn't a luxury—it's essential portfolio protection.

The Hidden Cost of Operator Self-Reporting: 

Can't verify service delivery? Your operators report everything's running smoothly, but resident turnover tells a different story. Without independent eyes on the ground, you're managing blind.

Reactive rather than proactive? Monthly reports arrive weeks after problems have escalated. You're always playing catch-up, intervening only after damage is done.

Missing business plan targets? Operational underperformance is quietly eroding returns, but inconsistent data across properties means you can't pinpoint where or why.

Acquisition risks? Seller's operational reports look pristine—but what aren't they showing you? Service delivery gaps and cultural problems don't appear in financial statements.

Independent Portfolio Intelligence You Can Trust

We provide the third-party operational verification that protects your asset value and keeps investors confident:

• Quarterly Mystery Shopping & Audits - See what residents actually experience, not what operators report

• Dashboard-Based Insights - Consistent, comparable data across your portfolio aligned with your reporting cycles

• Pre-Acquisition Due Diligence - Identify hidden operational risks before purchase, not after

• Resident Feedback Programmes - Understand the "quiet leavers" before they become vacancies

The Result: Control, Confidence, Protection

Our clients get real-time operational intelligence that enables early intervention, protects NOI through improved retention, and provides the independent verification investors expect.

Trusted by: Aparto | Dolphin Square | Leaf Living | Greystar | Oval Walterton

Stop Managing Blind

Let's discuss how independent operational audits give you the portfolio visibility you need.

[Book a Consultation] or call +44 191 691 6260