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Who we are

Hospitality-thinking for modern residential buildings

Moricon is dedicated to empowering developers, operators, asset managers and on-site teams with the expertise and insights needed to open and efficiently operate residential buildings. 

By transforming both the operational framework and the resident experience, we help portfolios perform better, feel better and grow more sustainably over time.

Why Moricon exists

      Our purpose is to transform residential service delivery by building structured, efficient operational systems and developing people's capabilities to deliver genuine hospitality experiences across all service levels.

Residential buildings are long-term assets, but too many are launched and operated with short-term thinking. Moricon was created to bring hospitality-grade service design, data and training into the residential space. 

The result is more consistent experiences for residents, more engaged teams and more confident asset performance for investors and boards.

WHO WE SUPPORT

Partners across the asset lifecycle

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    Asset managers

    Gain independent, portfolio-wide visibility on resident experience and operational risk.

    Use trusted data, not gut feel, to inform capital allocation and strategy.

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    Investors

    Use independent, portfolio-wide CX and operations audits to stress-test assumptions and de‑risk acquisitions.
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    Gain objective visibility into resident experience, team capability and service risks so you can avoid underperforming assets, unlock value-add opportunities, and present clear, benchmarked insight to investment committees

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    Developers

    Align design, amenities and services during planning and construction before the first resident moves in.

    Avoid costly rework by resolving operational issues at RIBA stage, not after completion.

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    Operators

    Turn brand promises into day-to-day behaviours through audits, standards and training.

    Improve satisfaction, retention and operational efficiency across your portfolio.

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OUR APPROACH

The Moricon Flexible 360° framework

We transform your resident experience through a proven framework. Unlike traditional consultants, we do not simply identify problems, we work alongside you to solve them through audits, operational improvements, process optimisation, and training. This targeted approach breaks ineffective patterns and delivers meaningful results through our specialised core offerings.

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Diagnose

Independent audits, resident feedback and operational reviews operational reviews, that highlight any gaps impacting on your service scores and NOI/ROI.

Residential standards, service models, and operational frameworks that align your brand and your team with your residents and your service vision.

Design

Develop

Training, tools and continuous improvement loops that keep teams performing, ensuring retention and team engagement remain high long after the opening.

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CONTINUOUS IMPROVEMENTS

From audit to action and back again

Choose whatever you want from our flexible 360° framework: use deep audits to surface priorities, targeted support to close the most important gaps, and ongoing reviews to embed improvements and unlock new opportunities over time.

Trusted by leading residential brands

Moricon supports clients across build to rent, single family rental, student accommodation, later living and branded residences, as well as residential, mixed-use and complex portfolios.  Our work ranges from single-asset launches to portfolio-wide programmes across multiple operators and regions.

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  • One Grosvenor Square, London

    Situation:

    Pre-opening & site-mobilisation of Lodha Group’s second project in Mayfair

    Result:

    Created ultra luxury offering in listed environment.

    Deliverables:

    Pre-opening, Procurement, Standards, Hiring, HOA Budgeting, Operations

  • Lincoln Square, London

    Situation:

    Pre-opening & site-mobilisation of Lodha Group’s luxury multi-residence building next to Covent Garden.

    Result:

    Led and established operations during the pre-opening phase.

    Deliverables:

    Pre-opening, Procurement, Standards, Hiring, HOA Budgeting, Operations

  • One Holland Park, London

    Situation:

    Alignment of architectural plans with Lodha Group’s service vision on Kensington High Street

    Result:

    Conducted plan and design review to create optimum service delivery platform,.

    Deliverables:

    Plan and design review, strategic advice

  • The Peninsula Residences, London

    Situation:

    Requirement for HOA budget and creation of new budget framework.

    Result:

    Provided a new framework and comparison approach for relevant HOA budget.

    Deliverables:

    Design review, strategic advice

  • Grosvenor House Suites, London

    Situation:

    Client required design validation and re-alignment of room typology renovation.

    Result:

    Created design review with commercial advice on typology.

    Deliverables:

    Design review, strategic advice

  • The Hazelton Hotel, Toronto

    Situation:

    Pre-opening & site-mobilisation Toronto's luxury shopping district, Yorkville.

    Result:

    Established property in Ultra Luxury Segment within 1st year of operation.

    Deliverables:

    Pre-opening, Procurement, Standards, Hiring, HOA Budgeting, Operations

  • One Hyde Park, London

    Situation:

    Pre-opening & site-mobilisation leader required to integrate the project into Mandarin Oriental Residences.

    Result:

    Established property as the global ultra-luxury benchmark

    Deliverables:

    Pre-opening, Procurement, Standards, Hiring, HOA Budgeting, Operations

  • Trinity Club Four Seasons

    Situation:

    Pre-opening & site-mobilisation at prime location on Tower Hill.

    Result:

    Established property in Ultra Luxury Segment within 1st year of operation.

    Deliverables:

    Pre-opening, Procurement, Standards, Hiring, Budgeting, Operations

  • Belgravia Gate, London

    Situation:

    Pre-opening & site-mobilisation in prime location in Belgravia.

    Result:

    Created a blueprint for future luxury projects within the group.

    Deliverables:

    Pre-opening, Procurement, Standards, Hiring Standard, HOA Budgeting, Operations

  • Amaala, Saudi Arabia

    Situation:

    Branded residences to be categorised to align with the rental structure after opening.

    Result:

    Created outline reasons for a rental pool of branded residences.

    Deliverables:

    Strategic advice, plan review

  • Aura Tower, Limasol

    Situation:

    Request to validate architectural plans to deliver luxury services.

    Result:

    Create design review and commentary recommendation for strategic decisions.

    Deliverables:

    Plan review, strategic advice

  • Shangri La's Villingilli Resort

    Situation:

    Pre-opening & site-mobilisation on the largest private island south of Male.

    Result:

    Established property in Ultra Luxury Segment as a premier destination.

    Deliverables:

    Pre-opening, Procurement, Standards, Hiring, Logistics Budgeting, Operations, resort Operation

THE TEAM

Specialists who live between hotels and homes

Our consultants bring frontline hospitality experience and deep operational expertise in residential buildings. That blend allows us to read a building from the resident's perspective and the operator's reality, ensuring recommendations are both ambitious and practical.

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The Founders

Sebastian

The moment a residential development moves from construction to operation is make-or-break for service delivery. Sebastian founded MORICON Consultants in 2017 to ensure that transition happens flawlessly.

With over 20 years in international luxury hospitality and property management, Sebastian specialises in pre-opening mobilisation—liaising between construction teams, suppliers and vendors to deliver cohesive service operations from practical completion onwards. His Swiss Hotel School training and Henley MBA underpin a systematic approach that has successfully launched bespoke residential service programmes across the UK and internationally.

Sebastian is AssocRICS, IOSH certified, and a Member of TPI and ARL.

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Susan

Great hospitality isn't reserved for five-star hotels. Susan has spent 15 years proving that service excellence can be achieved anywhere—from luxury hotels across Europe, Asia and North America to Build-to-Rent communities and branded residences.

Her career spans senior roles at Fairmont Raffles (now Accor), InterContinental and San Francisco's Mark Hopkins, where she developed the systematic approach to operational excellence that now underpins MORICON's consultancy work.

As Co-Founder and COO, Susan helps residential operators deliver hospitality-grade experiences that improve resident satisfaction, reduce turnover and protect asset value.

Susan holds an MSc in International Hotel Management, PMP certification, and serves as Non-Executive Director for Kingston University Services Company.

Contact Us

Please get in contact to find out how Moricon can bring award winning hospitality expertise to your residential project.

Email: hello@moricon.net

Phone: +01 91691 6260